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services

We do business on the basis of the following principles. We always keep our promise and Warranty. And we have never broken it as an exception.

FAQ

Add information, please wait! For further information, please contact sales@wts-photonics.com
This is where you will find the answers to frequently asked questions.
If you don't see an answer to a question you have, you can submit it to us!

General Questions & Answers:

1.I have no experience with wts photonics products, and worry about the products quality. Can wts photonics guarantee the products to be complied with requirements?

Re: You don't need worry the quality too much. First of all, we do what we are capable of. When we receive your inquiry and send you quotation, we will report you what we can achieve and what we can't.
All of optical components shipped from wts are fully inspected and controlled to meet customers' requirements.

2. How to know the price of products?

Re: Please contact our sales with your detail requirements, we'll send you the quotation within 1 day. European customers can get a reply in same day.
We do not issue standard prices, because the specifications and quantity of optical components are various.

3. How to order products from WTS PHOTONICS?

Re: You can place an order to us via fax, email, or postal mail. Our sales will send you an order confirmation within 2 days. To avoid any misunderstand, we don't accept order by phone.

4. I want to custom the products for my application. Is it available?

Re: It's available. We produce optical components in both customized design and standard design. Please send us your detail requirements or drawings. We will check if it's possible to produce, and reply you in 2 days.

5. What's the lead time?

Re: It depends on the products. It also depends on the quantity. Some products can be shipped within 15 days, some need more days. Delivery time will be indicated in the quotation.

6. How to make payments to WTS? What's the payment term?

Re: The payments can be made by Wire Transfer or L/C. The term is net 30 days for regular customers.

7. In case there is a faulty product, or one of specification is out of requirement. How do I handle it?

Re: Please return faulty products to WTS, and we'll inspect them and make free replacements for you.

8. About Shipping?

Re:If you have a preferred shipping carrier, we will need the name, address, and phone number of your shipper and your account number. If the shipment method is not specified, we will default to use the most efficient and economical method for your order in our side - via UPS, FedEx, DHL, or By Air, default shipping and handing charges prepaid will be added to your invoice.

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TEL: +86-591-83626970
FAX: +86-591-83623921
E-mail: sales@wts-photonics.com